Exploring Awareness Related Messaging through Two Situated Display based Systems

Keith Cheverst

(University of Lancaster)

My talk will focus on our exploration of awareness issues through the
design and long term deployment of two systems: the Hermes office door
display system (which enables staff in a University Department to post
awareness messages to their door displays) and SPAM (a messaging
system for supporting coordination and communication between staff at
two associated residential community care facilities). In the case of
both systems, a significant number of the messages sent can be
classified as relating to awareness. Furthermore, with both systems,
the situatedness of displays (outside office doors in the case of
Hermes and in staff offices in the case of SPAM) has had a significant
impact on the design and subsequent use of the deployed systems. In
particular, the placement of displays provides significant context for
awareness messages, including, for example, the identity of the sender
of the message and the intended audience of the message. Both systems
highlight the need for interaction methods that fit in with existing
working practices and that enable the user to manage their presence.
However, we have found that many of the messages sent using the
systems have as much to do with playfulness and notions of community
as supporting coordination.
Tuesday 4th November 2008, 14:00
Robert Recorde Room
Department of Computer Science